“Our colleagues are no longer at a point-of-sale or stocking shelves, they’re picking online orders, they’re doing concierge services for parcel collection; so it’s moved completely away from just that transactional [element] …”
“Our colleagues are no longer at a point-of-sale or stocking shelves, they’re picking online orders, they’re doing concierge services for parcel collection; so it’s moved completely away from just that transactional [element] …”